General terms.

Reservations.

Choose the loft(s), send an inquiry, or email ashevillestay@gmail.com for availability.
 Make a reservation by calling +1 828.275.5648. We shall reply as soon as possible, typically within a few hours. If you do not hear from us, please send your request again (in case there might have been a transmission problem).
To confirm and guarantee your reservation, we must receive payment of the rate plus the refundable security deposit. A receipt shall be sent immediately upon the transaction completion. An agreement shall be sent electronically within 48 hours of reservation confirmation.
Check-In / Check-Out Times
Check-in time is 3:00 p.m. or later

Check-out time is 11:00 a.m. or earlier

Rate.

The rate includes
– Household linen and normal departure cleaning service
– Cost of maintenance, utilities, operations, local and state taxes
-All amenities provided

Cancellation policy.

50% refund of the total rate if cancellation occurs 2 weeks+ prior to arrival

no refund if cancellation occurs within 2 weeks prior to arrival

*unless we are able to rent the apartment for the same period, then we will reimburse accordingly.

Guest forfeits the total rental amount:
– if you do not show up on the scheduled date
– if you change your reservation less than 15 days before the scheduled date
– if you leave the apartment before your scheduled date of departure

Refundable security deposit shall be refunded.

If any extenuating circumstances prevent travel, a 100% credit equivalent to the original booking amount shall be extended to be utilized within the year from the original booking.

Host reserves right to cancel at any time without notice.

 

 

What if I need to cancel because of an emergency or unexpected and unavoidable circumstance?

We may be able to give you a refund if you have to cancel because of an unexpected circumstance that’s out of your control.  Our Extenuating Circumstances Policy may require documentation..

In lieu of cancellation, we may extend a credit to you to be utilized any time within the calendar year following your reservation.

 

Disclaimer.

In case of unforeseen circumstances, it may be necessary to assign you a loft different from the one reserved. We reserve the right to provide accommodations of equal or greater value, at no extra charge, if it becomes necessary to relocate a guest or group, should a complex or condominium or private home not be available for reasons unforeseen. Specific unit numbers and bed configurations are not guaranteed.